Refund policy

Returns

Change of mind

If you change your mind about your purchase, you have the right to cancel your online order within 14 days of receiving your goods in accordance with the Consumer Rights Act 2022. Returned items should be sent back within 14 days of notifying us of your decision to cancel.

If exercising your statutory right to cancel, you may inspect the goods in the same way you would in a shop. You should take reasonable care of the goods while they are in your possession. A deduction may be made from any refund where the value of the goods has been diminished through handling beyond what is necessary to establish their nature, characteristics or functioning.

Faulty products

If your item is faulty, damaged or not as described, please contact our Customer Care team as soon as possible. We will assess the issue and provide an appropriate remedy in accordance with the Consumer Rights Act 2022. Where goods are returned because they are faulty or non-conforming, the cost of returning the goods will be borne by us.

Hygiene & Sealed Products

Certain products sold on our website, including cosmetics, skincare and haircare products, are sealed for health protection and hygiene reasons.

If you are exercising your statutory right to cancel your online purchase (change of mind), this right may not apply to sealed products that are not suitable for return due to health protection or hygiene reasons once the seal has been broken after delivery, in accordance with the Consumer Rights Act 2022.

This does not affect your statutory rights if a product is faulty, damaged, not as described, or otherwise does not conform to your contract. If you believe you have received a faulty product, please contact our Customer Care team and we will arrange an appropriate remedy in accordance with your consumer rights.

To qualify for the free gift promotion, your total basket size must be €X or more after any discounts or promotional codes have been applied.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@asapskincare.ie.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.